Privacy Policy

This Privacy Policy describes how Fardoss LLC ("Fardoss", "We", "Us", or "Our") collects, uses, shares, and protects information when You visit Our website, purchase Our products, contact Us, or otherwise use Our services (collectively, the "Service").

By using the Service, You acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that You provide directly to Us as well as certain information automatically when You use the Service.

Information You Provide

When You place an order, contact Us, request customer support, initiate a return, or otherwise interact with the Service, We may collect information including:

• Your name

• Email address

• Telephone number

• Shipping address

• Billing address

• Order and purchase information

• Product selections and customization information

• Communications You send to Us

• Information related to returns, refunds, or customer support requests

Payment Information

Payments for purchases made through the Service are processed by Stripe, a third-party payment processor.

When You provide payment information during checkout, that information is transmitted to and processed by Stripe. Fardoss does not directly receive or store Your complete credit or debit card number.

Stripe may collect information such as Your payment card details, billing information, transaction information, device information, and other information necessary to process payments, prevent fraud, and provide its services. Stripe's processing of Your information is governed by its own privacy practices.

Shipping Information

We use Shippo to assist with shipping, shipment management, and the generation of shipping labels.

In order to fulfill Your order, We may provide Shippo with information such as Your name, shipping address, email address, telephone number, order information, package information, and other information reasonably necessary to create a shipping label and arrange delivery.

Shippo may provide relevant shipment information to the shipping carrier selected for Your order. Shipping carriers may use Your information as necessary to transport, track, and deliver Your package.

Custom Product Content

If You use a feature that allows You to customize a phone case or other product, We may collect photographs, images, artwork, text, graphics, or other content that You upload or provide ("User Content").

We may process User Content as necessary to generate previews, create Your customized product, manufacture and fulfill Your order, provide customer support, or replace a product when necessary.

Information Collected Automatically

When You access or use the Service, certain information may be collected automatically. This information may include:

• Internet Protocol (IP) address

• Browser type and version

• Device type

• Operating system

• Pages viewed and features used

• Date and time of visits

• Referring pages or websites

• Other diagnostic and usage information

We may use cookies and similar technologies where applicable to operate the Service, remember preferences, understand how the Service is used, maintain security, and improve Our website and products.

How We Use Your Information

We may use information We collect for purposes including:

• Processing orders: To process payments, confirm purchases, and fulfill Your orders.

• Shipping orders: To generate shipping labels, arrange delivery, provide tracking information, and manage shipments.

• Customer service: To respond to questions, returns, refunds, damaged products, and other support requests.

• Order communications: To send receipts, order confirmations, shipping notifications, delivery updates, and other transactional communications.

• Customization: To create and manufacture products customized using content You provide.

• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, abuse, security incidents, and other potentially unlawful activity.

• Improvement and analytics: To understand how customers use Our Service and improve Our website, products, features, and customer experience.

• Legal compliance: To comply with applicable laws, tax requirements, legal processes, and lawful governmental requests.

How We Share Your Information

We may share personal information when reasonably necessary to operate Our business, fulfill Your orders, protect the Service, or comply with applicable law.

• Stripe: We use Stripe to process payments and assist with payment security and fraud prevention.

• Shippo: We use Shippo to obtain shipping services, generate shipping labels, manage shipments, and facilitate delivery.

• Shipping Carriers: We may provide shipping carriers with information necessary to deliver Your order, including Your name, address, and contact information.

• Service Providers: We may use hosting, analytics, communications, security, customer-support, and other service providers that process information on Our behalf.

• Business Transactions: Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

• Legal Requirements: We may disclose information when We reasonably believe disclosure is required by law, legal process, court order, governmental request, or to protect Our rights, customers, Service, or others.

• With Your Consent: We may share information for another purpose when You direct Us or provide Your consent.

We do not sell Your payment card information.

Transactional Communications

We may use Your email address or telephone number to communicate with You about Your order, payment, shipment, delivery, return, refund, customer-support request, or other matters related to Your transaction.

These transactional communications are necessary to provide the products and services You request and are separate from promotional or marketing communications.

Marketing Communications

Where permitted by applicable law and when any required consent has been obtained, We may send You promotional communications about Fardoss products, offers, or other information that may interest You.

You may unsubscribe from promotional email communications by using the unsubscribe instructions included in those communications. Opting out of marketing communications does not prevent Us from sending transactional communications related to Your orders or requests.

Retention of Your Personal Data

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing and maintaining records of orders, providing customer support, processing returns and refunds, preventing fraud, resolving disputes, and complying with tax, accounting, legal, and regulatory obligations.

Different categories of information may be retained for different periods depending on the purpose for which the information was collected and Our legal obligations.

We may retain certain information after a deletion request where retention is reasonably necessary or legally required, including transaction records required for accounting, tax, fraud-prevention, dispute-resolution, or other legal purposes.

Your Privacy Rights

Depending on where You live and applicable law, You may have certain rights regarding Your personal information. These rights may include the right to request access to, correction of, or deletion of certain personal information We maintain about You.

You may contact Us at [email protected] to submit a privacy request. We may need to verify Your identity before processing certain requests.

Certain information may be exempt from a request or may need to be retained where permitted or required by applicable law.

Security of Your Personal Data

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, We cannot guarantee the absolute security of Your information.

Third-Party Services

Our Service uses third-party providers, including Stripe and Shippo. These providers may collect and process personal information in accordance with their own privacy policies and applicable laws.

Our Service may also contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites or services.

Children's Privacy

The Service is not directed to children under the age of 13, and We do not knowingly collect personal information from children under 13.

If We learn that We have collected personal information from a child under 13 without appropriate authorization, We will take reasonable steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Our practices, Service, technology, legal requirements, or business operations.

When We update this Privacy Policy, We will update the "Last Updated" date displayed at the top of this page. Changes become effective when posted unless otherwise required by applicable law.

Contact Us

If You have questions about this Privacy Policy or would like to submit a privacy request, You can contact Us:

Fardoss LLC

By email: [email protected]