Refund & Return Policy

At Fardoss, We want You to be satisfied with Your purchase. This Refund & Return Policy explains when products may be returned, when refunds or replacements may be issued, and the conditions that apply to returns and cancellations.

By placing an order through Fardoss, You agree to the terms outlined in this Refund & Return Policy.

Returns

We accept eligible returns within 14 days of the date Your order is delivered. Return requests submitted more than 14 days after delivery will not be accepted, except where otherwise required by applicable law.

To be eligible for a return, Your item must be unused, in its original condition, and returned with its original packaging. You must also provide Your order number or other proof of purchase.

Before returning an item, You must contact Us at [email protected] within the 14-day return period to request a return. Items returned without first requesting a return may not be accepted.

Non-Returnable Items

Certain products are not eligible for return or refund, including:

• Custom, personalized, or made-to-order phone cases, unless they arrive damaged, defective, or materially different from what was ordered.

• Products that have been used, damaged, modified, or altered after delivery.

• Products that are not returned with their original packaging, where applicable.

• Items specifically identified as final sale or non-returnable at the time of purchase.

These restrictions do not limit any rights or remedies that cannot be excluded under applicable law.

Damaged, Defective, or Incorrect Orders

If Your order arrives damaged or defective, or if You receive an incorrect product, please contact Us at [email protected] within 7 days of delivery.

Please provide Your order number, a description of the issue, and clear photographs of the product and, when applicable, its packaging. We may request additional information reasonably necessary to review Your claim.

If We determine that the product was damaged, defective, or incorrect, We may provide a replacement or issue a refund at no additional cost to You.

Refunds

Once We receive and inspect an eligible returned product, We will notify You whether Your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method used for Your purchase. Payments and refunds are processed through Stripe, Our third-party payment processor.

After We issue a refund, additional processing time may be required before the funds appear on Your account. Processing times are determined by Stripe, Your bank, card issuer, or other financial institution and are outside of Our control.

Original shipping charges are non-refundable unless the return results from an error by Fardoss, or the product arrived damaged, defective, or incorrect, except where otherwise required by applicable law.

Exchanges and Replacements

We do not offer general product exchanges. Replacements are available when We determine that a product arrived damaged, defective, or incorrect.

If You believe You qualify for a replacement, please contact Us within 7 days of delivery and provide Your order number and information about the issue.

Return Shipping

If a return is required because We sent an incorrect product or because a product arrived damaged or defective, Fardoss will cover the applicable return shipping cost and may provide You with a prepaid shipping label.

For all other approved returns, You are responsible for the cost of returning the product to Us. Return shipping costs are non-refundable.

You are responsible for ensuring that Your return is properly packaged. We recommend retaining Your shipping receipt and tracking information until Your return has been processed.

Order Cancellations

If You would like to cancel an order, please contact Us at [email protected] as soon as possible after placing Your order.

Orders may only be canceled before they have entered production, customization, fulfillment, or shipment. We cannot guarantee that a cancellation request will be received before processing begins.

Once an order has entered production, been customized, or been shipped, it cannot be canceled. Eligible non-custom products may instead be returned in accordance with the return requirements described in this policy.

Lost or Delayed Packages

Shipping and tracking information may be provided through Shippo and the shipping carrier responsible for delivering Your order. Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

If Your package appears to be lost or significantly delayed, please contact Us at [email protected] with Your order number so We can review the shipment information and assist You as appropriate.

Incorrect Shipping Information

You are responsible for providing a complete and accurate shipping address when placing Your order. Fardoss is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by You.

If an order is returned to Us because the address provided was incorrect, incomplete, or undeliverable, You may be responsible for additional shipping charges if You request that the order be shipped again.

Changes to This Policy

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page and will apply as permitted by applicable law.

Contact Us

If You have questions about this Refund & Return Policy, need assistance with an order, or would like to request a return, please contact Us at [email protected].